Clear guidance

Help center

Quick answers for logging, results, patterns, and confidence, aligned with the help available inside the App.

How to read results

Rise (delta)

Rise is the change between a pre-meal and post-meal reading. +40 mg/dL or more counts as a spike in the App — a descriptive line, not a medical definition.

Pattern

A pattern means the same type of result appeared more than once in logged meals. Use it for observation; it is not enough alone to judge.

Confidence

Confidence describes the strength of evidence in the data, not the “correctness” of a result. Low confidence means few examples or mixed results.

Why an insight appears or does not appear

Insights are built from repeating patterns, not one meal. When hidden, the data is usually insufficient or inconsistent.

How to use the App

Log a meal

Start with the meal and time. Add carbohydrates and bolus when you know them; a clearer log makes clearer reads.

Link readings when available

A meal can be saved without a pre-meal reading. Meal-response analysis, however, requires eligible linked readings; check the requirements shown with each Insight metric.

Start in the right destination

Use Today for current status and next action, Diary to search history and edit links, and Insights for Overview, Glucose, Food, Carbs, and Reports & Tools.

Where is export?

Export for one day is available in Diary. Reports and Data Quality live in Reports & Tools, while general backup and data export remain in Settings.

What the App does not do

No medical advice

SugroLy explains logged data using non-clinical framing. It does not tell you what treatment to follow.

No dose calculation

The App does not calculate insulin doses or recommend corrections. Dose fields, when shown for the selected profile, are for recording and review only.

Not a replacement for your clinician

Use the App as a personal logging and review tool, not as a replacement for professional care.